Refund Policy

1. Introduction

This Refund Policy applies to all purchases made through the BRUUK website, operated by Bruuk Coffee Ltd.

2. Food Product Policy

Coffee is a perishable food product. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the standard 14-day right to cancel does not apply to perishable goods once they have been dispatched.

We are therefore unable to accept returns or offer refunds for opened coffee products, except where products are faulty, damaged, incorrect, or unsafe.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at hello@bruuk.coffee.

Please include:

• Your order number
• Photographs of the product and packaging
• A description of the issue

We may offer:

• A replacement
• Store credit
• A refund where appropriate

4. Change of Mind

For hygiene and food safety reasons, we do not accept returns of coffee products due to change of mind once they have been dispatched.

5. Non-Food Products

Unused non-food items (e.g. brewing equipment, merchandise) may be eligible for return within 14 days of delivery, subject to approval and return conditions. Items must be returned unused and in their original packaging.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

6. Subscriptions

Subscription orders that have already been dispatched are treated as regular coffee orders under this policy. You can pause or cancel future deliveries at any time from your account before the next renewal date.

7. Delivery Issues

We are not responsible for delays caused by couriers, customs, weather, or events outside our reasonable control. See our Shipping Policy for details.

8. Refund Processing

Approved refunds will be processed to the original payment method within a reasonable timeframe (typically 5–10 business days, depending on your bank or card issuer).

9. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

10. Contact

For support regarding your order: hello@bruuk.coffee