Shipping Policy

1. Introduction

This Shipping Policy applies to all purchases made through the BRUUK website, operated by Bruuk Coffee Ltd.

2. Shipping Locations

At present, BRUUK ships exclusively within the United Kingdom.

We do not currently offer international shipping.

3. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During product launches, promotional periods, or seasonal demand, processing times may be extended.

4. Delivery Times

Estimated delivery times may vary depending on location and courier services.

Delivery estimates are provided for guidance only and are not guaranteed.

5. Shipping Charges

Shipping fees will be displayed at checkout before payment is completed.

We reserve the right to update shipping pricing at any time.

6. Delivery Responsibility

Customers are responsible for ensuring that delivery details and addresses are accurate at the time of ordering.

BRUUK is not responsible for failed deliveries caused by incorrect or incomplete address information.

7. Lost or Delayed Orders

If your order is significantly delayed or appears lost, please contact us at hello@bruuk.coffee.

We will work with the courier provider to investigate the issue.

8. Damaged Parcels

If your parcel arrives visibly damaged, please contact us within 48 hours of delivery and provide photographs where possible. See our Refund Policy for details on resolution.

9. Changes to This Policy

We may update this Shipping Policy from time to time.

10. Contact

For shipping-related enquiries: hello@bruuk.coffee